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UX research for a world where some of the users are AI agents.

8 yrs · Meta / Google / Ford / Verizon

Now

Building the AI agents and evaluation tools that make Verizon's own research defensible. The /insights page linked in this site's footer is built the same way, a small instrument, not a third-party script.

Experience

  • Sep 2025 – Present
    Senior UX Researcher, Digital Channels
    Verizon
    View case study →
  • Apr 2025 – Sep 2025
    User Experience Researcher, WhatsApp Business (WAMO)
    Meta
  • Jul 2023 – Dec 2024
    Senior User Experience Researcher, Tiger Project Team
    Charter Communications
    View case study →
  • Aug 2022 – Apr 2023
    User Experience Researcher, Ads
    Meta
    View case study →
  • Dec 2021 – Jul 2022
    Design Researcher, AV Next+
    Ford
  • Sep 2019 – Mar 2021
    User Researcher, Core Data
    Google
    View case study →
  • May 2018 – Aug 2019
    Experience Researcher
    ArtSci Lab
    View case study →

Education

  • Aug 2017 – May 2019
    M.S., Applied Cognition & Neuroscience
    University of Texas at Dallas
  • Jun 2012 – May 2016
    B.Tech., Computer Science
    Sinhgad Institute of Technology

Research

  • Mixed-Methods Research
  • Usability Testing
  • Ethnography
  • Contextual Inquiry
  • Diary Studies
  • User Interviews
  • Heuristic Analysis
  • A/B Testing
  • Card Sorting
  • Tree Testing
  • Journey Mapping
  • Statistical Analysis
  • Research Strategy
  • Workshop Facilitation
  • Stakeholder Management

AI & Technical

  • AI Agent Development
  • Human-AI Interaction Research
  • LLM Evaluation
  • Prompt Engineering
  • Synthetic-Data Testing
  • HITL System Design
  • Claude, GPT, Gemini
  • LangChain
  • Python
  • SQL
  • JavaScript
  • Streamlit & Gradio
  • Cursor / Claude Code / v0
  • Git

Tools

  • UserTesting
  • dscout
  • UserZoom
  • Optimal Workshop
  • Qualtrics
  • SPSS
  • RStudio
  • Figma
  • Miro
  • Google Analytics
  • Jupyter / Colab